Privacy Policy
This Privacy Policy explains how Lice Busters collects, uses, protects, and shares information when you visit our website or use our services.
Effective Date
January 2026
Data Protection
SSL Encrypted
Your Rights
Access & Control
Our Commitment: We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal data. This policy is transparent about what we collect, why we collect it, and how we use it.
Information We Gather
We collect different types of information to provide and improve our services.
Automatic Information
Like most websites, our servers log activity such as IP address, browser type, device type, referring page, pages viewed, and exit pages.
What We Log:
- •IP address and location data
- •Browser type and device information
- •Pages visited and time spent
- •Referring and exit pages
Note: This information helps us understand site performance and usage statistics. It does not by itself identify you personally.
Information You Provide
If you complete a form, request an appointment, or contact us, we may collect your name, email address, phone number, location preference, and any details you choose to provide so we can respond to your request.
What You May Share:
- •Name and contact information
- •Email address and phone number
- •Location and service preferences
- •Appointment details and special requests
Payment Information
If you purchase products or services, we will protect personal information from unauthorized access, use, or disclosure.
When personal information such as a credit card number is transmitted to other websites or processors, it is protected using encryption such as the Secure Socket Layer (SSL) protocol.
Security Measures:
- •SSL encryption for all transactions
- •Secure payment processing partners
- •No storage of full credit card numbers
Account Information
If you create an account on our site, you will access it securely using your username and password.
Your Responsibility:
- •Keep your password secure and confidential
- •Log out after each session on shared devices
- •Notify us immediately of unauthorized access
Cookies and Similar Technologies
How we use cookies to improve your experience on our website.
What Are Cookies?
We use browser cookies and similar technologies to help you navigate the website, remember preferences, and improve performance. Cookies are small text files stored on your device that help us recognize you on return visits.
What Cookies Do:
- ✓Help you navigate the website efficiently
- ✓Remember your preferences and settings
- ✓Improve website performance and functionality
- ✓Provide analytics to improve our services
Privacy Protection:
- ✓Cookies do not allow third parties to access your personal information
- ✓We do not use cookies to identify you personally
- ✓Third-party cookies are limited and controlled
Managing Cookies
You can manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, some features of our website may not work properly if cookies are disabled.
Common Browser Settings: Look for "Privacy," "Security," or "Cookie Settings" in your browser's preferences or settings menu. From there, you can view, delete, or block cookies as needed.
Important: Disabling cookies may affect your ability to use certain features of our website, such as staying logged in, saving preferences, or completing online forms efficiently.
How We Use Information
The information we collect helps us provide better service and improve your experience.
Service Delivery
- •Respond to inquiries and questions
- •Schedule and manage appointments
- •Provide lice removal services
Payment Processing
- •Process secure payments
- •Provide receipts and invoices
- •Handle refunds if applicable
Improvement
- •Improve website functionality
- •Enhance customer experience
- •Develop better services
Service Updates
- •Send appointment confirmations
- •Provide service reminders
- •Share important updates
Marketing (Optional)
- •Send promotional emails (opt-in)
- •Share special offers and tips
- •Provide educational content
Easy Opt-Out
- •Unsubscribe anytime via email link
- •Reply STOP to text messages
- •Contact us to update preferences
Email Communications
If you provide contact information, we may send periodic emails about our services. You can opt out at any time using the unsubscribe link in an email or by contacting us.
Important: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
SMS and Text Messaging Terms
Important information about text message communications and your consent.
SMS Terms and Conditions
By subscribing to Lice Busters SMS services, you agree to receive text messages from us. We send messages to update customers on appointment status, service reminders, and to improve the overall customer experience.
For Help:
Contact us at 917-742-2978
To Stop Messages:
Reply STOP at any time
Note: Message frequency may vary and standard message and data rates may apply.
Text and SMS Marketing
If you opt in to SMS communications from Lice Busters, you may receive promotional offers, coupons, and updates related to our services, as well as transactional messages like confirmations and reminders.
You May Receive:
- •Appointment confirmations
- •Service reminders
- •Promotional offers and coupons
- •Service updates and tips
Consent to Receive Messages
Your consent to receive automated messages is not a condition of purchasing or using Lice Busters services. Messages may include appointment confirmations, service updates, and limited special offers.
Message Frequency:
Message frequency varies based on your appointments, account activity, and optional promotions. You will receive transactional messages when needed and occasional marketing messages if you opted in.
Important: You can use our services without opting in to SMS marketing. Transactional messages about your appointments will still be sent as needed.
Opt Out
To stop receiving text messages, reply STOP at any time. Once processed, you will no longer receive SMS from us.
A confirmation message may be sent after unsubscribing. To re-subscribe, reply START.
Support
For assistance with SMS messages, reply HELP or contact us at 917-742-2978.
Our support team is available Monday-Sunday, 8am-8pm.
Carrier Rates
Standard message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.
Check with your mobile carrier for details on messaging rates.
Confidentiality
We keep your mobile number confidential and do not share it with third parties for marketing purposes. For operational purposes only, we may share your name and number with service providers who facilitate SMS delivery and site operations. These providers may use your information solely to provide their services to Lice Busters.
Privacy Guarantee: No mobile information will be shared with third parties for marketing or promotional purposes. The privacy policy excludes text messaging originator opt-in data and consent, which will not be shared with third parties.
Data Sharing and Retention
How we share your information and how long we keep it.
Data Sharing
Our Commitment:
We do not sell, rent, or trade your personal information. Your data is yours, and we respect that.
When We Share Information:
We may share information with trusted service providers who perform services on our behalf such as:
- •Payment processing
- •Appointment scheduling
- •SMS messaging services
- •Website analytics
- •Website hosting and maintenance
Service Provider Requirements: These providers are required to protect your information and use it only to deliver the contracted services. They cannot use your data for their own purposes.
Legal Requirements:
We may disclose information when required by law, to comply with legal process, to protect our rights, or to investigate fraud or security issues.
Data Retention
We retain personal information as long as needed for the purposes described in this policy, to provide services, to comply with legal obligations, to resolve disputes, and to enforce our agreements.
Retention Periods:
- •Active accounts: Data retained while account is active
- •Service records: Retained for legitimate business purposes
- •Legal compliance: As required by applicable laws
- •Marketing data: Until you opt out or request deletion
Request Data Deletion:
You can request deletion of your personal information at any time by contacting us. We will process your request in accordance with applicable privacy laws such as CCPA and GDPR where relevant.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These include:
Administrative
- • Access controls
- • Staff training
- • Security policies
Technical
- • SSL encryption
- • Secure databases
- • Firewall protection
Physical
- • Secure facilities
- • Limited access
- • Device security
Important Disclaimer: No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security. However, we continuously work to maintain and improve our security measures.
Your Privacy Rights
You have control over your personal information and how it's used.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, and to opt out of certain processing. These rights may include:
Access Rights
- •Request a copy of your personal data
- •Know what information we collect
- •Understand how we use your data
Correction Rights
- •Update inaccurate information
- •Complete incomplete data
- •Modify your preferences
Deletion Rights
- •Request deletion of your data
- •Remove information no longer needed
- •Close your account
Opt-Out Rights
- •Unsubscribe from marketing emails
- •Stop receiving SMS messages
- •Opt out of data sharing
How to Exercise Your Rights
To make a request, contact us using the details at the bottom of this page. We will verify your request and respond consistent with applicable laws.
Verification Process: For your security, we may ask you to verify your identity before processing requests that involve access to or deletion of personal information. This helps protect your data from unauthorized access.
Privacy Law Compliance
We are committed to complying with applicable privacy laws and regulations. Your rights may vary depending on your location and the applicable laws.
CCPA (California)
California residents have specific rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out.
GDPR (EU/UK)
EU and UK residents have rights under GDPR, including data portability, restriction of processing, and the right to object.
Other Jurisdictions
We respect privacy rights under all applicable laws and will honor your requests where legally required.
Note: Some requests may be subject to legal exceptions or limitations. For example, we may retain certain information if required by law or for legitimate business purposes. We will explain any limitations when responding to your request.
Children's Privacy
Our website is intended for general audiences. We do not knowingly collect personal information from children under 13 without appropriate parental consent.
Protection for Minors:
- •We do not target content to children
- •No data collection from children under 13
- •Parental consent required when applicable
- •Immediate deletion if discovered
Parents and Guardians
If you believe a child under 13 has provided personal information without consent, please contact us immediately so we can delete it. We take children's privacy seriously and will act promptly.
COPPA Compliance: We comply with the Children's Online Privacy Protection Act (COPPA) and similar laws protecting minors' privacy online.
Changes to This Policy
Lice Busters may amend or replace this Privacy Policy at any time without prior notice. We will post updates on this page with a new effective date.
When We Update:
- •Changes will be posted on this page
- •Effective date will be updated
- •Material changes may be communicated directly
- •Continued use means acceptance
Staying Informed:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Check the effective date at the top of this page to see when it was last updated.
Your Continued Use: By continuing to use our website or services after changes are posted, you agree to the updated Privacy Policy. If you do not agree with changes, please discontinue use and contact us to delete your information.
Questions About Privacy?
If you have questions about this Privacy Policy, your privacy rights, or how we handle your data, we're here to help. Contact us using any of the methods below.
Contact Us About Privacy
Have questions about this policy or your data rights? We're committed to transparency and protecting your privacy.
Mail Us
Lice BustersAttn: Privacy
433 3rd Ave
Brooklyn, NY
Privacy Rights Requests
To exercise your privacy rights (access, correction, deletion, opt-out), contact us using any method above. We will verify your identity and respond within the timeframe required by applicable law.
What to Include in Your Request:
- • Your full name and contact information
- • Description of your request
- • Account email or phone (if applicable)
- • Proof of identity (for security)
Our Privacy Commitment
We are committed to protecting your privacy and being transparent about our data practices. We will never sell your personal information, and we give you control over how your data is used.
Last Updated: January 2026 | Effective Date: January 2026