Our Refund Policy
At Lice Busters, we stand by the quality of our services with a 14-Day Lice-Free Guarantee. Learn what is covered and how we handle follow-up care.
14-Day Guarantee
Lice-Free Promise
Last Updated
January 2025
Governing Law
New York State
14-Day Lice-Free Guarantee
We stand behind every treatment we perform. If lice are found during a follow-up within 14 days of your initial treatment, we will provide an additional treatment at no cost.
Full Guarantee Coverage
From the date of your initial appointment
Follow-Up Appointments
Within the 14-day guarantee window
Cost for Re-Treatment
If lice are found at follow-up
What the Guarantee Covers
- Follow-up appointments within 14 days of your initial treatment are completely free of charge
- If lice are found during a follow-up visit within this period, we will provide an additional treatment at no cost
- The guarantee applies to all individuals treated during the same original appointment
Requirements to Qualify
- All household members must be screened and treated as needed during the initial appointment
- Follow all aftercare and home cleaning instructions provided at the time of service
- Reinfestations caused by external sources after confirmed clearance are not covered under this guarantee
Refund Policy
Please read the following carefully regarding our refund policy for services rendered.
No Refunds on Services
Please note that no refunds are offered on lice removal services. All service fees collected are final and non-refundable once treatment has been performed.
This policy applies to:
- In-clinic lice treatment sessions
- In-home lice removal visits
- Lice check and screening appointments
- School and camp group screenings
- Prevention and education sessions
Why We Don't Offer Refunds
Rather than refunds, we back our work with our industry-leading 14-Day Lice-Free Guarantee. Our commitment is to ensure your family becomes lice-free — we will continue to provide treatment until that goal is achieved.
If you are unsatisfied with any aspect of your service, please contact us right away — we want the opportunity to make it right.
Our guarantee for free re-treatment is the remedy available for covered situations within 14 days of your appointment.
This policy reflects our confidence in our services and our commitment to your family's health and well-being.
Questions or Concerns?
For questions or concerns about our refund or guarantee policy, contact our customer service team. We are here to help and committed to making sure your experience with us is a positive one.