Frequently Asked Questions
Everything you need to know about our lice removal services, process, and guarantee
General Questions
Common questions about our services and availability
Same-Day
Available within hours
All NYC
5 boroughs covered
Whole Family
Treat everyone at once
24/7 Booking
Call anytime
Treatment Process & Safety
Understanding our safe, effective lice removal method
Safe & Chemical-Free
No pesticides or harsh chemicals. Safe for everyone including babies, pregnant women, and people with sensitivities.
Works on Super Lice
Effective on resistant lice when drugstore treatments fail. Physical removal works every time.
Why OTC Treatments Often Fail
Over 98% of lice in the US are resistant to common drugstore treatments like permethrin and pyrethrins. If you\'ve tried OTC products without success, you\'re not alone - this is extremely common. Our manual method works when chemicals don\'t.
Prevention & Home Care
Keeping your family lice-free after treatment
Simple Prevention
- • Avoid head-to-head contact
- • Don't share brushes or hats
- • Tie long hair back
- • Weekly head checks at home
Minimal Cleaning
- • Wash bedding and pillowcases
- • Clean brushes and hair accessories
- • Seal hats in a bag for 48 hours
- • No need for extensive cleaning
Guarantee & Follow-Up
We stand behind our work with a comprehensive guarantee
100% Lice-Free Guarantee
If we miss any lice or nits, we return and re-treat at no charge within 10 days. We're not done until you're completely lice-free.
Free 10-Day Recheck
Complimentary follow-up check within 10 days to verify complete clearance. Most families schedule this 7-10 days after treatment.