100% Lice-Free Guarantee
We stand behind our work with the most comprehensive guarantee in the industry. Get lice-free or we treat again—absolutely free. No hassles, no exceptions.
Our Guarantee Is Simple
We promise to remove all lice and viable nits in a single treatment. If any lice return within 30 days and you've followed our simple aftercare instructions, we'll retreat you at absolutely no additional charge—no questions asked.
What's Included in Your Guarantee
Your guarantee covers everything you need for complete peace of mind.
Complete Lice Removal
All live lice and viable nits removed in a single treatment session
Free Follow-Up Check
Complimentary appointment within 7-10 days to verify complete elimination
Free Re-Treatment
If lice return within guarantee period, we retreat at absolutely no charge
Whole Family Coverage
Guarantee applies to everyone treated during the same appointment
24/7 Support
Access to our team for questions and guidance during your guarantee period
Written Documentation
Receive written confirmation of your guarantee and follow-up schedule
Requirements to Maintain Your Guarantee
To ensure the best results and maintain your guarantee coverage, we ask that you complete these simple requirements. We'll provide detailed guidance for each.
Attend Follow-Up
Complete your free follow-up check within 7-10 days of initial treatment
Follow Instructions
Complete all home care tasks as outlined in your aftercare instructions
Environmental Cleaning
Perform basic home cleaning of bedding, towels, and personal items
Treat Entire Household
All household members with lice must be treated on the same day
Report Issues Promptly
Contact us immediately if you find lice or nits before your follow-up
Avoid Re-Exposure
Take reasonable steps to prevent re-infestation from outside sources
Important Note
These requirements are simple and take minimal time. We provide complete written instructions and are available to answer any questions. Following these steps ensures the best outcome and maintains your guarantee coverage.
Guarantee Questions Answered
Everything you need to know about our lice-free guarantee.
Full Terms & Conditions
Complete transparency is important to us. Here are the full terms of our guarantee.
Guarantee Coverage
- Guarantee is valid for 30 days from the date of initial treatment
- Covers all individuals treated during the same appointment
- Includes unlimited re-treatments if lice return within the guarantee period
- Free follow-up check must be completed within 7-10 days of initial treatment
Client Responsibilities
- Complete all home care tasks as specified in written aftercare instructions
- Attend scheduled follow-up appointment within 7-10 day window
- All household members with active lice infestation must be treated on the same day
- Contact Lice Busters NYC immediately if lice or nits are discovered before follow-up
- Take reasonable precautions to avoid re-exposure from external sources
Guarantee Exclusions
- New infestations acquired from external sources after confirmed complete removal
- Failure to attend scheduled follow-up appointment within specified timeframe
- Failure to complete required home care tasks
- Not treating all household members with active infestations
- Treatment of household members on different days
Re-Treatment Process
- Contact our office as soon as you discover any signs of lice
- We will schedule your re-treatment appointment within 24-48 hours
- Bring your original treatment documentation to your re-treatment appointment
- Re-treatment follows the same thorough process as initial treatment
- New 30-day guarantee period begins after re-treatment
Additional Information
- Guarantee applies to services performed at Lice Busters NYC locations only
- Written documentation of treatment and guarantee terms provided to all clients
- Guarantee is non-transferable and applies only to individuals treated
- We reserve the right to verify that aftercare instructions were followed
- Guarantee terms subject to change; terms in effect at time of service apply
Ready to Get Lice-Free, Guaranteed?
Schedule your appointment today and experience the peace of mind that comes with our industry-leading guarantee. Join thousands of satisfied NYC families.